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Contact Centre Features

Multi-Channel Support

Handle phone calls, emails, live chat, and social media messages from one unified interface.

Team Management

Efficiently manage your contact center team with role-based permissions and performance tracking.

Analytics & Reporting

Gain insights with detailed reports on call volumes, response times, and customer satisfaction.

CRM Integration

Seamlessly integrate with customer relationship management systems for a complete view of customer interactions.

IVR Systems

Implement interactive voice response systems to route calls efficiently and improve customer experience.

Mobile Accessibility

Access your contact center from anywhere with our mobile-responsive design and dedicated apps.

Experience Our Contact Centre Solution

Try our live demo to see how the Hakika Contact Centre App can transform your customer service operations and improve efficiency.

View Demo

Contact Our Call Centre Team

For inquiries about our Contact Centre services, reach out to us through any of the following methods:

Our team is available during business hours to answer your questions and provide demonstrations.

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